I usually find dealing with the bureaucracy of Lloyds hard work and their recent decision to refuse to give receipts for deposits made in branch had lowered my opinion of the company.

However, this week, I messed up and lost my debit card between buying lunch on Wednesday and heading out that evening.

I called and cancelled the card straight away and requested a replacement.  I was delighted when the replacement card arrived this morning, just two working days later.  Well done Lloyds.

 Now about your call centres...