Eyeglasses purchased from Zenni Optical appear to be low quality and their customer service stinks.  I bought 2 pair of glasses with titanium frames; described as "extremely strong frames."  Both broke - one in less than a month and one in about 3 months.  No satifaction from Zenni Optical.  I had a very rude customer service representative on the phone discussing a 50% discount promised by another representative due to problems with my first pair of glasses and was told they would not honor the discount promised.  I asked to speak with the manager.  The rude customer service representative told me that she was the owner (I think she really is and have talked with her multiple times since).  Anyway, she said he representative that offered the 50% discount did not work there anymore and was not authorize to offer the discount and Zenni Optical would not honor it.  I went ahead and bought the second pair, paying by credit card at my credit card company's advice and then the credit card company refunded 50% of the purchase price and they dealt with Zenni Optical.  Nice credit card company (USAA Federal Savings Bank) but jerks at Zenni Optical.  My second pair of titanium frame glasses broke 2 days ago (about 3 months old) and are not repairable.  Zenni Optical said they can make me new glasses (and you guessed it, at their regular price).  DON'T DEAL WITH ZENNI OPTICAL - unless you want a crumby product and rude customer service that produces no results.

Mike