I too have experienced a great deal of frustration with123-reg's poor customer service, a brief account of which can be found at http://www.muddyclay.com/newsn.htm#123-regnightmare .

Perhaps it's time that their big cheese Dan Conlon (dan.conlon@pipex.net.) is replaced by someone who has a grasp of the fact that it's their paying customers who keep them in their plush management positions..?

Over the past few months many blogs, news articles and forums have been overwhelmed by angry customers who have suffered with 123-reg. It baffles me that Mr. Conlon doesn't have someone pointing out the volume of this negative coverage, the impact that it has to be having on his company - partcularly considering the market in which they're operating, and the simple steps he could take to address the issue.

Motivated by my frustrations with 123-reg, I invited comments from other people who had any dealings (good or bad) with 123-reg. Within four days I had 18 messages from very frustrated people with some accounts that beggar belief.

And so, in the interest of balance, I invite anyone with experience of 123-reg to share their experience at http://www.muddyclay.com/newsn.htm#form .

In a month or so, I'll send all comments to Mr. Dan Conlon to give him some indication of what 123-reg customers have endured.

If that has no effect, I'm curious to know what the producer of BBC's Watchdog would make of our frustrations.

Thank you for providing this forum.

Bill Hunt