http://sutori.co.uk/profile/view/CapnDave Sutori - CapnDave's Recent Stories I have a charcoal grill,  12 years old,  for which I needed 4  parts in order to squeeze out a few more years.  They were ordered through searspartsdirect.com.  I pulled up the model # and located the parts I needed.  Some parts were no longer available, but the ones I needed, allegedly were.  The part numbers were checked against my owners manual parts breakdown and everything matched.  Parts ordered-- parts received (four different shipments).  The cooking grate was wrong size (5" too short).  Called customer service and they sent a replacement.  Totally the wrong part again.  Called cust. svc.  They said that it was a direct replacement part (I ordered the same part several years ago and it was spot on).  Was told to call a "trained grill technician" to make a modification to the grill to make a 25" grate fit into a 30" hole.   I'm sending everything back, but I have to pay postage just like I paid  for them to ship the wrong part to me.  Sears wants my satisfaction to be complete.......B.S.!!  The only thing worth half a damn is their handtools and they are working feverishly to screw us on that.  Mon, 21 Apr 2008 17:25:10 -0700 http://sutori.co.uk/stories/view/289-Grilled-Again-by-Sears-Sears http://sutori.co.uk/stories/view/289-Grilled-Again-by-Sears-Sears