Good for life - for real!

Wed, 02 Aug 2006 13:58:24 -0700

I bought a backpack from JanSport years ago, which followed me to many places round the world... but then came the day last summer when the zipper failed. Everything else was fine, it was a relatively minor problem but it felt increasingly anoying. So I went to their web site and there was reminded that all their products have a life time warranty... I contact their customer service which gives me an addresss in Oregon to send my backpack.

A couple of weeks later I get a call from them... my backpack being a bit old, they couldn't repair it but I could get a brand new one in exchange, I just had to pick whatever model I liked. Needless to say I went for an upgraded model :-)

It felt like Christmas was in September when I received my brand new backpack. I am still amazed to this day that they just go to such lengths to please their customers.

Colleagues (and random people in airports!) often take notice of my cool backpack, and ask me where I bought it. I must have been telling this story a dozen times. Anyway thanks to Sutori I can tell a lot more people that JanSport is not taking their customers for granted!

Ipoo on Ipod

Wed, 02 Aug 2006 14:11:30 -0700

I'm apparently not the only one in this situation according to all the forum posts I see... I bought a fourth generation Ipod and was overall happy about it, but it died on me exactly 1 year and 2 months after my purchase. I first visited Apple's online support but could only find limited advice, which was no hep in my case.

I knew that the warranty had just expired but I was kind of hopeful that Apple would do something for me. After all they are one of the coolest brands in the world, arent they? So I went to the Apple Store expecting that they could do something and there I learnt after waiting in line for a while that I had to cash out 249 bucks to get my player repaired... or I could "recycle" it and get 10% off a new Ipod. What a rip-off!!! Why should I give more money to a company that is obviously not putting much effort into buying quality components for their products. This is a complete joke.

Apple - you disappointed me 3 times here... when the ipod broke, when the site was useless, and when the store employee pushed me into buying a new device.

I can't wait to see a real alternative to Apple's mockery of customers. Microsoft, bring it on! Hope the Zune will rock.

Sutori - Stories Tagged With 'broken'

Good for life - for real!

Ipoo on Ipod